faq

Frequently asked questions

What are your hours of operation?

Chestnut Ridge Candle Company hours are Monday-Friday 10AM to 5PM EST



How can I contact customer service?

You may contact our customer service department by sending an email to Info@chestnutridgehearthandhome.com or calling 1-678-257-9100 during our normal working hours.



What is your shipping time and what services do you use?

Chestnut Ridge Candles uses USPS Priorty Mail and typicaly ships in 3-5 business days after the order has been pulled from our website.



Do not use candle toppers or alluma lids

Chestnut Ridge Candle Company uses clean burning wicks and soy wax, placing a candle topper or alluma lid on the candle is a saftey hazard causing the candle to potenially overheat and shatter.



What is your return policy?

FAILURE TO FOLLOW THE FOLLOWING CONDITIONS WILL RESULT IN A REDUCTION OF YOUR REFUND: All items shall be unused and in brand new condition. All items shall be well packed and returned in the original packaging if possible. You are responsible for the shipping charges to return the product. You may use any shipping carrier of your choosing. We recommend USPS so you can track your return. Your product refund will be issued to the original payment method used to make the purchase. Customized items are not refundable. Please enclose a copy of the order invoice and include which items are being returned for refund. You may request to return a product within 14 days of reciept of product.



How do I return a product?

Ship the product(s) to this address (carefully pack all items to prevent damages) Chestnut Ridge Candle Co. 109 W. College St. Bowdon, GA 30108



What is your procedure for broken merchandise?

Unfortunatly, there may be instances when your product becomes damaged during transit. To resolve an issue with damaged products please email us at Info@chestnutridgehearthandhome.com a photograph of the damaged item(s) as well as a picture of the package it was shipped in. We request that you keep the box the item(s) came in until our customer service team has gotten back with you to resolve the issue.



Can I cancel an order?

Once an order is placed on our website it starts a processs. Orders may be cancelled within 2 hours of being placed.